• Widest Selection of Jellycat & Steiff in Malaysia! Visit our Biggest Premium Toy Stores in 10 Boulevard PJ!
  • FREE Easy Parcel Shipping (WM), order Above RM150

Q. What are the payment methods available?

We offers various kind of Payment Methods as shown below :-

1. Credit Card / Debit Card / Online Banking 

2. Offline Bank Transfer

Bank details are provided upon checkout

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to n@abbieandfriends.com or whatsapp +60102320246.

Note: Your purchased products will not be delivered until we have this confirmation.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at n@abbieandfriends.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel / refund.

Q. How long does the delivery usually takes?
Delivery within WM and EM (via major courier services) usually will takes about 4-6 working days. Please whatsapp us if you need to us to process an urgent order or prefer a Grab (or similar) pick up service.

Q. What is Pre-Order?

From time to time, there are products being out up for Pre-Order and the date in the product description is indicative and to the best of our estimate time of arrival. If you have placed such order and realize that you could not wait for the design to reach you, please contact us at n@abbieandfriends.com for a refund, enquiry or any other arrangement.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to n@abbieandfriends.com for us to clear your doubts.

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